Customer Service Representative

1 week ago

Stoney Creek, Canada TMF Foods - Lou's Kitchen Full time

**Customer Service Representative - for a Canadian Food Manufacturer**

We believe Lou’s Kitchen is a damn good place to work, and here’s why:
**PEOPLE**

We hire people who love what they do; it's this love that comes through in our final product.

**CULTURE**

It's like one big family here at Lou's Kitchen. From compensation to celebrations, we always put our employees first.

**IDEAS**

We are a company built on innovation. We celebrate great ideas and the people who bring them to the table.

**FOOD**

We don't just make food at Lou's Kitchen - we eat it too

**POSITION OVERVIEW**:
Think you’d make a damn good addition to our team? Here’s how you’ll shine:

- Exceptional work ethic, organizational skills, and a sense of humour are critical for this role
- Demonstrated ability to take ownership of tasks
- Great initiative, with a willingness to try new strategies
- Willing to be a part of Continuous Improvement
- Desire to work well in a Team, with the confidence to work independently as well
- Conversational skills required

**THE OPPORTUNITY**

TMF Foods - Lou's Kitchen Ltd. is looking for a talented and passionate individual - an innovative individual possessing a sound food science background - to join our team as an **Customer Service Representative **at our Stoney Creek facility.

**This position is on site Monday through Friday; tentative 7:30am - 4:00pm daily (start time can be flexible).**

**Key Responsibilities**
- Purchase order Entry/Processing
- Invoice Review/Processing
- Monitoring of EDI system
- Communicate with internal/external stakeholders
- Customer Communication & Feedback
- Monitor/Track Shipments
- Report on Shorts/Late shipments
- Set up new items in ERP
- Assist with annual Inventory Count
- Assist other team members as needed

**Required Knowledge, Skills, and Abilities**
- Competent computer skills (Microsoft Excel, ERP Software)
- Superior communication skills utilizing tact and diplomacy and professionalism at all times
- Strong organizational skills
- Highly flexible - able to adjust quickly in a varied environment
- Able to work both independently and as a team player
- Possesses excellent time management skills
- Energetic, motivated to continue to increase product knowledge
- Confident in making sound decisions
- Must be self-motived and able to work with mínimal supervision
- Effective communicator with staff as well as all levels of management

Come and be a part of something special. If you are passionate about food and think you've got what it takes to join the TMF - Lou's Kitchen team and make us even more awesome, then we would love to hear from you
- We thank all interested applicants; however, only those under consideration will be contacted._

Pay: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: In person

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