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Customer Experience Manager
2 months ago
We are seeking a highly skilled Client Service Supervisor to join our team at SMART SUPER MART LTD. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our client-facing staff, ensuring exceptional customer service and driving business growth.
Key Responsibilities- Team Leadership: Supervise and manage a team of 5-10 staff members, providing guidance, coaching, and support to ensure they meet their performance goals.
- Customer Service: Ensure that all customer interactions are handled in a professional and courteous manner, resolving issues promptly and efficiently.
- Operations Management: Oversee the daily operations of our client-facing teams, including scheduling, workflow management, and performance monitoring.
- Reporting and Analysis: Prepare and submit regular reports on team performance, customer feedback, and operational metrics.
- Training and Development: Identify training needs and provide coaching and development opportunities to staff members to enhance their skills and knowledge.
- Process Improvement: Continuously evaluate and improve our operational processes to increase efficiency, productivity, and customer satisfaction.
- Education: Secondary (high) school graduation certificate or equivalent.
- Experience: 7 months to less than 1 year of experience in a supervisory or management role, or equivalent experience.
- Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and proficiency in MS Office.
Our team works in a fast-paced environment with a large workload, requiring the ability to work under pressure and meet tight deadlines. We offer a supportive and inclusive work environment, with opportunities for professional growth and development.
Language and CultureWe are an equal opportunities employer and welcome applications from diverse candidates. We offer language and cultural support to ensure that all staff members feel welcome and included in our workplace.
