Current jobs related to Systems, Screening and Dispatch Navigator - Victoria, British Columbia - AVI Health and Community Services
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Victoria, British Columbia, Canada AVI Health and Community Services Full timeAbout the RoleThe AVI Health and Community Services team is seeking a skilled Systems, Screening and Dispatch Navigator to join our CLCR team. In this role, you will be responsible for assessing and triaging crisis calls, providing support and guidance to individuals in need, and dispatching teams to respond to emergencies.
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CLCR Systems Navigator
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Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob SummaryThe Systems, Screening and Dispatch Navigator is a critical role within the AVI Community-Led Crisis Response Team (CLCR). This position is responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises.Key ResponsibilitiesManage the central call line...
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CLCR Systems Navigator
2 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Summary:The Systems, Screening and Dispatch Navigator is a critical role within the AVI Community-Led Crisis Response Team (CLCR). This position is responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises. The Systems, Screening and Dispatch Navigator...
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CLCR Systems Navigator
4 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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CLCR Systems Navigator
4 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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CLCR Systems Navigator
4 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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CLCR Systems Navigator
3 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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CLCR Systems Navigator
4 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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CLCR Systems Navigator
3 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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CLCR Systems Navigator
4 days ago
Victoria, British Columbia, Canada AVI Health and Community Services Full time**Job Title:** CLCR Systems Navigator - Crisis Response and Support Professional**Job Type:** Casual**About AVI Health and Community Services:**AVI Health and Community Services is a multi-disciplinary community-based organization providing HIV, hepatitis C, and harm reduction services out of 5 locations across Vancouver Island. Our mission is to take...
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CLCR Systems Navigator
2 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Summary:The CLCR Systems Navigator is a critical role within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises. This position requires a unique blend of crisis intervention skills, situational awareness, and...
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CLCR Systems Navigator
2 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Summary: The CLCR Systems Navigator is a critical role within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises. This position requires a unique blend of crisis intervention skills, situational awareness, and...
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CLCR Systems Navigator
2 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob SummaryThe CLCR Systems Navigator is a critical role within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises. This position requires a high level of emotional resilience, situational awareness, and ability to...
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CLCR Systems Navigator
4 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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CLCR Systems Navigator
4 weeks ago
Victoria, British Columbia, Canada AVI Health and Community Services Full timeJob Title: CLCR Systems NavigatorAVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or...
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Alarm Dispatcher
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Alarm Dispatcher
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Victoria, British Columbia, Canada District of Saanich Full timeJob Title: Alarm DispatcherDescription:The District of Saanich is seeking a skilled Alarm Dispatcher to join our team. As a key member of our emergency response team, you will be responsible for receiving 9-1-1 emergency calls and dispatching the appropriate fire/rescue services.Key Responsibilities:Respond to public requests for emergency service and/or...
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Alarm Dispatcher
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Victoria, British Columbia, Canada District of Saanich Full timeJob Title: Alarm DispatcherDescription:The District of Saanich is seeking a skilled Alarm Dispatcher to join our team. As a key member of our emergency response team, you will be responsible for receiving 9-1-1 emergency calls and dispatching the appropriate fire/rescue services.Key Responsibilities:Respond to public requests for emergency service and/or...
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Alarm Dispatcher
4 weeks ago
Victoria, British Columbia, Canada District of Saanich Full timeJob Title: Alarm DispatcherDescription:The District of Saanich is seeking a skilled Alarm Dispatcher to join our team. As a key member of our emergency response team, you will be responsible for receiving 9-1-1 emergency calls and dispatching the appropriate fire/rescue services.Key Responsibilities:Respond to public requests for emergency service and/or...
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Alarm Dispatcher
4 weeks ago
Victoria, British Columbia, Canada District of Saanich Full timeJob Title: Alarm DispatcherDescription:The District of Saanich is seeking a skilled Alarm Dispatcher to join our team. As a key member of our emergency response team, you will be responsible for receiving 9-1-1 emergency calls and dispatching the appropriate fire/rescue services.Key Responsibilities:Respond to public requests for emergency service and/or...
Systems, Screening and Dispatch Navigator
2 months ago
The Systems, Screening and Dispatch Navigator is a critical position within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.
Key Responsibilities- Manage the central call line for the Crisis Response Team, including phone lines and text messages
- Assess and triage calls and text messages from the community, initiating Community Care Plans and resourcing community supports
- Develop support and safety plans for individuals in crisis, and/or for Third Party Callers
- Consult with community resources, family members, and peers, as directed by and appropriate to the individual's needs
- Redirect callers to access pertinent resources, including emergency services
- Engage in assessments and obtain all necessary information to assist the Crisis Response Team in responding to crisis calls
- Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem-solving, and community resourcing
- Complete thorough assessments of suicidal ideation and/or homicidal planning or attempts
- Use assessment and screening tools to determine urgency and involve the Crisis Response Team or other emergency services, depending on the individual's needs and risk level
- Support behind-the-scenes systems, including communication with internal programs, staff scheduling, payroll, and leave management
- Minimum 3 years of relevant experience in mental health services, de-escalation, and crisis response, and case management
- Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing)
- Crisis intervention skills, including situational awareness, mental health assessments, and suicide intervention
- Able to respectfully engage and support Indigenous relationships, with a trauma-informed and decolonial lens
- Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices
- Demonstrated practice of social justice, cultural humility, and trauma-informed approaches to care
The Crisis Response Team works in environments and conditions that may change quickly, including with individuals who may be or become escalated. The Systems, Screening and Dispatch Navigator is expected to:
- Utilize a trauma-informed approach, including with individuals who are escalated and who use language or express beliefs that could be offensive or triggering for staff
- Decenter themselves to provide care to all individuals accessing our services
- Utilize situational awareness, assessment, de-escalation, and mental health training to work safely within changing and unpredictable environments
- Be prepared for and able to adapt to changing work environments, including varying weather conditions, extended periods, and diverse types of substance use
Community-led responses to mental health and substance use related crises are a new and evolving approach to care, grounded in living knowledge and accountability to communities and individuals who use the service. The Systems, Screening and Dispatch Navigator is required to:
- Be open to feedback, engage in self-reflective practices, and humility
- Understand and practice both collective and personal accountability
- Be self-directed and able to perform all duties and professional obligations without prompting or reminding
- Adhere to all Crisis Response Team Program Policies and Practices
- Adhere to AVI's Code of Ethics
