CLCR Systems Navigator

3 weeks ago

Victoria, British Columbia, Canada AVI Health and Community Services Full time
Job Title: CLCR Systems Navigator

AVI Health and Community Services is seeking a highly skilled and compassionate CLCR Systems Navigator to join our team. As a key member of our Community-Led Crisis Response Team, you will play a vital role in providing acute mobile crisis support and de-escalation services to individuals experiencing mental health and/or substance use related crises.

Key Responsibilities:
  • Manage the central call line for the CLCR team, including phone lines and text messages
  • Assess and triage calls and text messages from the community, initiating Community Care Plans and resourcing community supports
  • Develop support and safety plans for individuals in crisis, and/or for Third Party Callers
  • Consult with community resources, family members, and peers, as directed by and appropriate to the caller's needs
  • Redirect callers to access pertinent resources, including 911 and/or the crisis line
  • Engage in assessments and obtain all information needed to assist the CLCR team in responding to crisis calls
  • Provide non-judgmental emotional telephone and text support and crisis intervention, including assessment, problem-solving, and community resourcing
  • Complete thorough assessments of suicidal ideation and/or homicidal planning or attempts
  • Use assessment and screening tools to determine urgency and involve the CLCR Team or other emergency services, depending on severity and needs
  • Assess needs and risk of callers, referring to appropriate services and providing short-term follow-up during wait times
Requirements:
  • Minimum 3 years relevant experience in mental health services, de-escalation, and crisis response, and case management
  • Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing)
  • Crisis Intervention Skills, including extensive experience with situational awareness, mental health assessments, and suicide intervention
  • Able to respectfully engage and support Indigenous relationships, with a trauma-informed and decolonial lens
  • Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices
  • Demonstrated practice of social justice, cultural humility, and trauma-informed approaches to care
Working Conditions:

The CLCR team works in environments and conditions that may change quickly, including with individuals who may be or become escalated. As a CLCR Systems Navigator, you will be expected to utilize a trauma-informed approach, including with individuals who are escalated and who use language or express beliefs that could be offensive or triggering for staff.

You will be required to work in a fast-paced environment, managing multiple competing tasks, and prioritizing responses to crisis calls. You will also be expected to maintain confidentiality and adhere to all CLCR Program Policies and Practices.

AVI Health and Community Services is committed to equity and diversity and encourages applications from individuals who identify as Indigenous Persons, persons of color, racialized, persons living with a disability, persons who use/d drugs, persons with experience of sex work, persons who live with HIV and/or hepatitis C, and persons representing diverse genders and sexualities.

Accommodation is available on request for candidates taking part in all aspects of the selection process.

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