Alarm Dispatcher

3 weeks ago

Victoria, British Columbia, Canada District of Saanich Full time
Job Title: Alarm Dispatcher

Description:

The District of Saanich is seeking a skilled Alarm Dispatcher to join our team. As a key member of our emergency response team, you will be responsible for receiving 9-1-1 emergency calls and dispatching the appropriate fire/rescue services.

Key Responsibilities:

  • Respond to public requests for emergency service and/or information
  • Dispatch fire/rescue services in a timely and efficient manner
  • Provide radio and information support to field units
  • Coordinate communications between fire departments in mutual aid situations
  • Ensure accurate and up-to-date information on file for all agencies dispatched

Requirements:

  • Grade 12 education
  • 6 months experience in customer service, including receiving customer enquiries while operating a multi-line telephone system and/or radio
  • Strong written and verbal communication skills
  • Ability to work effectively and make quick decisions in stressful situations
  • Knowledge of fire department incident command system
  • Ability to deal tactfully and diplomatically with clients
  • Minimum typing speed of 40 WPM
  • Experience in standard computer applications
  • Hearing audiogram report dated within 6 months of the competition closing
  • Full and complete Police Information Check
  • Valid Class 5 B.C. Driver's Licence

What We Offer:

The District of Saanich is recognized as one of BC's Top Employers for its commitment to diversity and inclusion. We strive to attract and retain passionate and talented individuals of all backgrounds, demographics, and life experiences. If you require any adjustments to enable participation at any stage of the recruitment process, please contact us in confidence.

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