CLCR Systems Navigator

4 weeks ago


Victoria, British Columbia, Canada AVI Health and Community Services Full time

Job Summary:

The CLCR Systems Navigator is a critical role within AVI Health and Community Services, responsible for providing acute mobile crisis support and de-escalation services for individuals experiencing mental health and/or substance use related crises. This position requires a unique blend of crisis intervention skills, situational awareness, and mental health assessments.

Key Responsibilities:

  • Manage the central call line for the CLCR team, assessing and triaging calls and text messages from the community.
  • Develop support and safety plans for individuals in crisis, consulting with community resources, family members, and peers as needed.
  • Provide non-judgmental emotional telephone and text support, crisis intervention, and community resourcing.
  • Assess needs and risk of callers, referring to appropriate services and providing short-term follow-up during wait times.
  • Support behind-the-scenes systems, including communication with internal AVI programs, staff scheduling, payroll, and leave management.

Requirements:

  • Minimum 3 years of relevant experience in mental health services, de-escalation, and crisis response.
  • Undergraduate degree in the mental health field (counseling, social work, psychiatric nursing).
  • Crisis intervention skills, including situational awareness, mental health assessments, and suicide intervention.
  • Able to respectfully engage and support Indigenous relationships with a trauma-informed and decolonial lens.
  • Demonstrated skills, experience, and knowledge of harm reduction and health promotion practices.

Working Conditions:

The CLCR Systems Navigator will work in a fast-paced, dynamic environment, responding to mental health and substance use related crises. This role requires emotional resilience, critical thinking, and effective communication skills. The successful candidate will be able to work independently and as part of a team, prioritizing the needs of individuals in crisis.



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