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Guest Services Supervisor

3 months ago

Whistler, British Columbia, Canada Accor Full time

Company Overview

Located at the foot of Blackcomb Mountain, Fairmont Chateau Whistler epitomizes luxury in a mountain setting. With ski-in, ski-out access during winter and a premier golf course available in summer, we are a premier destination for outdoor enthusiasts year-round. Our resort also features extensive conference facilities, five distinct dining options, a slope-side Health Club, and a total of 519 guest accommodations.

Position Overview

As a Guest Services Supervisor, you will serve as a key representative of our commitment to delivering an outstanding guest experience. Your enthusiasm for hospitality will motivate your team and ensure our guests feel appreciated and valued.

Compensation: $19.40 per hour

We acknowledge employee tenure through our pay structure - hourly wages increase after six months and continue to rise annually for up to three years. After three years, the compensation for this position will reach $22.65 per hour.

Key Responsibilities:
  • Oversee and guide the Guest Services team to ensure adherence to all service protocols.
  • Address guest inquiries and concerns promptly, documenting and escalating issues as necessary.
  • Participate in regular departmental meetings to discuss performance and improvements.
  • Assist in managing the department's budget and scheduling staff effectively.
  • Balance operational demands with administrative tasks and team member needs.
  • Provide guests with informative assistance regarding hotel amenities and services.
  • Comply with departmental policies, procedures, and service expectations.
Qualifications:
  • Previous experience in a leadership role within guest services is preferred.
  • Familiarity with Property Management Systems is advantageous.
  • Proficiency in Microsoft Windows applications is preferred.
  • A valid BC Driver's License is required.
  • Professional appearance and demeanor are essential.
Benefits:
  • Subsidized accommodation for staff.
  • Complimentary meals provided in the staff cafeteria during shifts.
  • Access to our Employee Travel Program, offering discounts on room rates and dining at Fairmont & Accor properties globally.
  • Leisure benefits including access to Golf/Ski passes.
Additional Information:

Visa Requirements: Candidates must be legally authorized to work in Canada. The hotel is unable to assist with obtaining Canadian work permits.

Diversity & Inclusion Commitment: We are dedicated to fostering an inclusive environment and aim to attract, recruit, and promote diverse talent.

Why Choose Accor? We are more than just a global leader; we welcome you as you are and strive to match you with a role that aligns with your personality. We encourage your growth and learning every day, ensuring that your work brings meaning to your life, allowing you to explore endless opportunities within Accor.

For More Information: Please visit our website for insights into working and living at Fairmont Chateau Whistler.