Customer Service Director

1 month ago


Grande Prairie, Canada Ritchie Bros Auctioneers Incorporated Full time
Job Description

The Manager of Customer Service General is responsible for the strategic leadership and direction for all brands within the RB Global Customer Service team.

Key Responsibilities:

  • Lead the development and implementation of customer service strategies that align with corporate objectives.
  • Oversee the management of customer service operations, including communication channels and KPI metrics.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Drive customer service excellence through training, coaching, and performance management.

Requirements:

  • Proven experience in customer service leadership and strategy development.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and drive business decisions.
  • Collaborative mindset and ability to work with diverse teams.


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