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Technical Support Administrator

3 months ago

Markham, Ontario, Canada ICU Medical Full time
Service and Repair Administrator at ICU Medical

Position Overview

The Service and Repair Administrator is integral to the operational efficiency of our organization, collaborating with various departments to ensure the highest standards of service delivery. This role is pivotal in managing repair processes, maintaining equipment, and ensuring compliance with industry regulations.

In this capacity, the Service and Repair Administrator will engage in troubleshooting and resolving technical issues, leveraging specialized knowledge to enhance service quality. The position demands a proactive approach to identifying areas for improvement and implementing effective solutions.

Key Responsibilities

  • Manage and oversee the repair and maintenance of medical devices
  • Ensure adherence to safety and quality standards
  • Conduct thorough assessments of equipment performance
  • Develop and maintain repair protocols and documentation
  • Collaborate with cross-functional teams to enhance service processes
  • Provide technical support and guidance to team members
  • Monitor inventory levels of repair parts and supplies
  • Engage in special projects as assigned

Skills and Expertise

  • Strong analytical and problem-solving abilities
  • Proficient in the use of diagnostic tools and software
  • Knowledge of medical device regulations and compliance
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team-oriented environment
  • Experience with maintenance management systems
  • Understanding of mechanical and electronic systems

Qualifications

  • Minimum age of 18
  • Bachelor's degree in a relevant field or equivalent experience
  • At least 5 years of experience in service and repair roles

Work Environment

  • Office-based role with occasional fieldwork
  • Regular use of standard office equipment
  • Minimal travel required

Salary Range: Competitive and commensurate with experience.

The stated salary range is an estimate and may vary based on individual qualifications and experience.