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Technical Support Specialist

2 months ago

Markham, Ontario, Canada IBM Computing Full time
IBM Technical Support Professional Co-op Opportunity

About the Role

We are seeking a highly motivated and detail-oriented Technical Support Professional to join our team at IBM Computing. As a Technical Support Professional, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support and troubleshooting assistance to clients via phone, email, and chat.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Develop and maintain technical knowledge and skills to stay up-to-date with industry trends and technologies.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong technical skills and knowledge of software applications and systems.

Preferred Qualifications

  • Experience in a customer-facing role or technical support environment.
  • Knowledge of databases, web deployment, and network administration.

What We Offer

As a Technical Support Professional at IBM Computing, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and contribute to the success of our clients.