Technical Support Specialist

1 month ago

Markham, Ontario, Canada IBM Computing Full time
IBM Technical Support Professional Co-op

About the Role

We are seeking a highly motivated and detail-oriented Technical Support Professional to join our team at IBM Computing. As a Technical Support Professional, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat.
  • Troubleshoot complex technical issues and provide step-by-step solutions.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Develop and maintain technical knowledge of IBM products and services.

Requirements

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong technical skills and knowledge of IBM products and services.
  • Fluency in English is required, with proficiency in multiple languages considered advantageous.

Preferred Qualifications

  • Experience in client-facing roles, preferably working directly with customer issues.
  • Knowledge of databases, web deployment, and network administration.

What We Offer

As a Technical Support Professional at IBM Computing, you will have the opportunity to work with a talented team of professionals, develop your technical skills, and make a meaningful contribution to our clients' success.

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