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Head of Supply Chain Operations
2 months ago
The Head of Supply Chain Canada will lead Galderma Canada's supply chain, customer service, and outsourced logistics operations. This role is responsible for developing and executing the supply chain strategy, identifying and maximizing efficiencies, and driving continuous improvements through cross-functional collaboration with local process owners and global counterparts.
Key Responsibilities- Develop and implement the supply chain strategy, including systems, tools, and process improvements for procurement, planning, logistics, fulfillment, warehousing, and inventory management.
- Lead and develop the Customer Service team, providing coaching, mentoring, and direction as required.
- Manage all KPIs associated with Supply Chain, including MOH, DPA, DPB, Distribution Costs, COF, and Bad Goods.
- Develop short and long-term goals, KPIs, and objectives, and develop and execute against the annual operational plan.
- Facilitate change management activities with cross-functional team members and stakeholders to understand and ensure adoption of Supply Chain KPIs.
- Manage new and existing vendor contracts through negotiations, qualification, certification, maintaining supply agreements, and ensuring compliance requirements are met.
- Work with the Regulatory team to ensure compliance with the business process.
- Demonstrated ability to develop, execute, and deliver operational strategies.
- Successful track record of innovative leadership in similar roles.
- Entrepreneurial and hands-on mindset.
- Knowledge of direct-to-customer, retail/wholesale pharmaceutical-specific customer service is required.
- Positive, engaging, and goal-oriented management style.
- Minimum work experience: 10 years in pharmaceutical or consumer goods industry, min. 2 years managing Operations function with direct reports.
- Logistics designation (Canadian Logistics Professional – strongly preferred) or ASCM certification such as CSCP or CPIM.
- Knowledge of pharmaceutical regulatory environment (Health Canada).
- Proficient in standard logistics software, MS Outlook, Excel, Oracle, SAP, Word, PowerPoint.
- Excellent analytical, problem-solving, and organizational skills.
- Excellent communication skills, both oral and written (French an asset), with strong negotiation and persuasion skills.
- Strong change management and time management skills.
- Completion of post-secondary education from a recognized university.
- Ability to travel to Europe (5%) and within Canada (25%).
