Head of Supply Chain Operations

4 weeks ago

Vaughan, Ontario, Canada Galderma Full time
Job Title: Head of Supply Chain Canada

Galderma Canada is seeking a seasoned professional to lead its supply chain, customer service, and outsourced logistics operations. As a key member of the leadership team, you will be responsible for developing and executing the supply chain strategy, identifying and maximizing efficiencies, and driving continuous improvements through cross-functional collaboration with local process owners and global counterparts.

Key Responsibilities:
  • Develop and implement the supply chain strategy, including systems/tools/process improvements for procurement, planning, logistics, fulfillment, warehousing, and inventory management.
  • Lead and develop a team of supply chain associates, providing coaching, mentoring, and direction as required.
  • Manage all KPIs associated with Supply Chain, including MOH, DPA, DPB, Distribution Costs, COF, and Bad Goods.
  • Develop short and long-term goals, KPIs, and objectives, and develop and execute against annual operational plan.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Manage new and existing vendor contracts through negotiations, qualification, certification, maintaining supply agreements, and ensuring compliance requirements are met.
  • Work with Regulatory team to ensure compliance with the business process.
  • Optimize inventory projections based on open purchase orders, and review safety stock requirements for critical products.
Customer Service & Logistics:
  • Ensure best-in-class customer experience and engagement by leading the Customer Service Transformation strategy, and develop performance metrics for change management measurement.
  • Identify and lead opportunities for continuous improvement, including streamlining of workflows, development of customer service tools and processes, CRM enhancements, etc.
  • Lead and develop the Customer Service team, providing coaching, mentoring, and direction as required.
  • Provide resolution for customer service issues, ensuring to analyze root cause and implement preventative measures.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Overall management of 3PL provider to achieve optimal efficiency and service levels, including strategizing on increased volumes and path forward to servicing Galderma customers.
  • Manage inventory levels for accuracy, efficiency, and timeliness.
  • Maintain a strong understanding of delivery requirements and transport costs (Inbound and Outbound) to ensure the means being used for transporting products and supplies are cost-efficient and effective.
  • Ensure carrier compliance with company policies or procedures for product transit and delivery.
  • Identify and manage KPIs with all customers, warehouse, and transportation (on-time, shipping, receiving, inventory, returns, damages).
  • Review and approve all distribution invoices for trade/sample management and marketing materials.
  • Support the month-end process by ensuring 3PL provider is aligned to Galderma expectations.
Requirements:
  • Demonstrated ability to develop, execute, and deliver operational strategies.
  • Successful track record of innovative leadership in similar roles.
  • Entrepreneurial and hands-on mindset.
  • Knowledge of direct-to-customer, retail/wholesale pharmaceutical-specific customer service, and logistics designation (Canadian Logistics Professional) or ASCM certification such as CSCP or CPIM.
  • Positive, engaging, and goal-oriented management style.
  • Minimum work experience: 10 years in pharmaceutical or consumer goods industry, min. 2 years managing Operations function with direct reports.
  • +5 years Customer Service experience with knowledge of best-in-class Customer Service practices and experience managing a customer service team.
  • Knowledge of pharmaceutical regulatory environment (Health Canada).
  • Proficient in standard logistics software, MS Outlook, Excel, Oracle, SAP, Word, PowerPoint.
  • Excellent analytical, problem-solving, and organizational skills.
  • Excellent communication skills, both oral and written (French an asset), with strong negotiation and persuasion skills.
  • Strong change management and time management skills.
  • Completion of post-secondary education from a recognized university.
  • Ability to travel to Europe (5%) and within Canada (25%).
What We Offer:
  • A great work environment with an inspiring work ambiance.
  • Growth and development possibilities.
  • An excellent benefits program starting day one.
  • Pension program after one year of service (company contribution of up to 10%).
  • Tuition Reimbursements.
  • Service awards program.
Next Steps:
  • If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
  • The next step is a virtual conversation with the hiring manager.
  • The final step is a panel conversation with the extended team.

At Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.

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