Head of Supply Chain Operations

1 month ago

Vaughan, Ontario, Canada Galderma Full time

About the Role

The Head of Supply Chain Operations will lead Galderma Canada's supply chain, customer service, and outsourced logistics operations. This role is responsible for developing and executing the supply chain strategy, identifying and maximizing efficiencies, and driving continuous improvements through cross-functional collaboration with local process owners and global counterparts.

Key Responsibilities

  • Develop and implement the supply chain strategy, including systems, tools, and process improvements for procurement, planning, logistics, fulfillment, warehousing, and inventory management.
  • Lead and develop a team of supply chain associates, providing coaching, mentoring, and direction as required.
  • Manage all KPIs associated with Supply Chain, including MOH, DPA, DPB, Distribution Costs, COF, and Bad Goods.
  • Develop short- and long-term goals, KPIs, and objectives, and execute against the annual operational plan.
  • Facilitate change management activities with cross-functional team members and stakeholders to ensure adoption of Supply Chain KPIs.
  • Manage new and existing vendor contracts through negotiations, qualification, certification, maintaining supply agreements, and ensuring compliance requirements are met.
  • Work with the Regulatory team to ensure compliance with business processes.

Requirements

  • Demonstrated ability to develop, execute, and deliver operational strategies.
  • Successful track record of innovative leadership in similar roles.
  • Entrepreneurial and hands-on mindset.
  • Knowledge of direct-to-customer, retail/wholesale pharmaceutical-specific customer service is required; CPG or Aesthetics market knowledge would be an asset.
  • Positive, engaging, and goal-oriented management style.
  • Minimum work experience: 10 years in pharmaceutical or consumer goods industry, min. 2 years managing Operations function with direct reports.
  • +5 years Customer Service experience with knowledge of best-in-class Customer Service practices and experience managing a customer service team.
  • Logistics designation (Canadian Logistics Professional – strongly preferred) or ASCM certification such as CSCP or CPIM.
  • Knowledge of pharmaceutical regulatory environment (Health Canada).
  • Proficient in standard logistics software, MS Outlook, Excel, Oracle, SAP, Word, PowerPoint.
  • Excellent analytical, problem-solving, and organizational skills.
  • Excellent communication skills, both oral and written (French an asset) with strong negotiation and persuasion skills.
  • Strong change management and time management skills.
  • Completion of post-secondary education from a recognized university.
  • Ability to travel to Europe (5%) and within Canada (25%).

What We Offer

  • A great work environment with an inspiring work ambiance.
  • Growth and development possibilities.
  • An excellent benefits program starting day one.
  • Pension program after one year of service (company contribution of up to 10%).
  • Tuition Reimbursements.
  • Service awards program.

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