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Food Service Director

2 months ago

Armstrong, Canada TB Food Services Inc DBA Tim Hortons Full time
About the Role

We are seeking a highly skilled and experienced Restaurant Manager to join our team at TB Food Services Inc DBA Tim Hortons. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • Menu Planning and Implementation: Determine the type of services to be offered and implement operational procedures to meet customer demands.
  • Performance Management: Conduct regular performance reviews to ensure team members are meeting expectations and provide coaching and development opportunities.
  • Health and Safety: Ensure that all health and safety regulations are followed, maintaining a clean and safe environment for customers and staff.
  • Customer Service: Address customer complaints or concerns in a professional and timely manner, providing exceptional service to drive customer loyalty.
  • Marketing and Sales: Participate in marketing plans and implementation to drive sales growth and increase brand awareness.
  • Team Leadership: Lead and instruct team members to achieve sales targets and maintain high standards of customer service.
  • Operational Planning: Plan, organize, direct, control, and evaluate daily operations to ensure efficiency and effectiveness.
Work Environment

As a Restaurant Manager at TB Food Services Inc DBA Tim Hortons, you will work in a fast-paced environment, under pressure to meet sales targets and maintain high standards of customer service. You will be required to work effectively in a team environment, communicating clearly and concisely with colleagues and management.

Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a restaurant management role.
  • Language: English.
  • Work Hours: 35 hours per week.