Lead Business Analyst, Service Operations

3 weeks ago


Calgary, Alberta, Canada Brainhunter Full time

Lead Business Analyst - Service Operations

Join our dynamic team at Brainhunter as we seek a Lead Business Analyst to oversee a significant Service Operations System Implementation initiative for our esteemed Midstream Oil & Gas client. This position offers a blend of in-office and remote work, providing flexibility and a balanced work environment.

Key Responsibilities:

  • Oversee project financials, scope definition, and scheduling
  • Manage resource allocations, requirements gathering, contracts, and task planning
  • Ensure adherence to compliance standards, manage alterations, and enhance project outcomes

Additional responsibilities include:

  • Collaborate with stakeholders to establish project objectives and deliverables
  • Develop comprehensive project plans and communication strategies
  • Utilize project management tools to track timelines and milestones
  • Supervise project budgets, vendor relations, and procurement processes
  • Report on project performance and effectively manage risks
  • Foster strong interdepartmental relationships

Qualifications:

  • At least 5 years of experience in IT project management
  • Familiarity with Service Operations System projects (e.g., ServiceNow, Remedy, JIRA ITSM)
  • Certifications such as PMI, CMM, ISO, or CMMI are advantageous
  • Demonstrated ability to manage intricate projects and communicate proficiently
  • Skilled in software tools including Excel, PowerPoint, and MS Project
  • Results-oriented, client-centric, and exceptionally organized
  • Ability to thrive in a collaborative team environment
  • Understanding of financial principles and practices

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