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Lead Network Operations Analyst

3 months ago


Calgary, Alberta, Canada Green Shield Canada Full time
ABOUT US
At GreenShield, we are committed to enhancing health for all Canadians. Established in 1957 by pharmacist William Wilkinson, we operate as a not-for-profit social enterprise that integrates coverage and care in one place. Our innovative approach aims to improve both physical and mental well-being, and we are on the lookout for exceptional talent to help us realize this vision.

POSITION OVERVIEW
As a key member of our IT team, the Senior Network Analyst plays a pivotal role in supporting the organization's growth through the implementation of advanced technologies that align with our strategic goals. This position involves collaboration across various teams, presenting numerous rewarding challenges for proactive professionals who excel at problem-solving in complex environments.

Reporting directly to the Network Operations Manager, the Senior Network Analyst is responsible for leading the Network Administration team, overseeing the management of the GreenShield network, which includes switching, routing, firewall, IPS, and telephony infrastructure.
  • Ensure IT service delivery meets established service level agreements (SLA) for both internal and external stakeholders.
  • Lead or assist in the planning, design, and operation of complex network infrastructure systems, covering a range of services such as enterprise networking, campus wired and wireless setups, policy management systems, network security appliances, and network services automation.
  • Monitor network performance with a focus on response times, throughput, availability, and capacity.
  • Manage vendor relationships for system maintenance and support while exploring new technological advancements.
  • Work closely with other IT and business teams to develop and implement solutions in accordance with GreenShield's project delivery standards.
  • Provide mentorship within the team as a senior technical resource.
  • Offer 24x7 on-call support on a rotational basis.
  • Occasional travel may be required.
QUALIFICATIONS
  • A university degree or college diploma in Computer Science or a related discipline.
  • A minimum of 10 years of experience in network support within Enterprise IT environments, with expertise in TCP/IP, DNS, web technologies, datacenter operations, LAN, routing, SD-WAN, wireless networks, network analysis tools, and cloud platforms such as Azure, GCP, and AWS.
  • Strong written and verbal communication skills.
  • Excellent planning, organizational, and time management skills with a keen attention to detail.
  • Proficient analytical thinking and problem-solving abilities.
  • A collaborative mindset with the ability to work independently in a dynamic environment.
CULTURE AND VALUES
At GreenShield, we believe that a career should be meaningful and impactful. Our work environment values the contributions of every individual, as we recognize that true progress in health care requires diverse perspectives. We are dedicated to fostering an inclusive workplace that empowers you to excel, feel inspired, and valued. Our commitment to diversity enriches our organization, making us more resilient and effective in supporting our communities.

We invite you to join us in our mission to enhance health for everyone.