Customer Order Specialist

3 weeks ago


Longueuil, Quebec, Canada Techo-Bloc Full time

Techo-Bloc is seeking a dedicated Customer Order Specialist to join our growing team

In this role, you will play a vital part in ensuring customer satisfaction by managing orders from our distribution centers. You'll collaborate with a team of bilingual specialists to provide exceptional service and support.

Responsibilities:
  • Analyze customer orders and accounts to develop efficient solutions that optimize time and resources.
  • Process customer orders received through various channels, including phone, email, fax, and online platforms, for both Canadian and US markets.
  • Manage inventory transactions and logistics requests using specialized systems and software tools.
  • Respond promptly to inquiries from customers and the sales team regarding product availability and recommend suitable alternatives based on their needs.
  • Follow up with customers on outstanding orders to ensure timely resolution.
  • Coordinate delivery dates with the sales and marketing teams to ensure seamless order fulfillment.
Qualifications:
  • Demonstrate exceptional customer service skills with a genuine passion for delivering positive customer experiences.
  • Possess strong problem-solving abilities, meticulous attention to detail, and a consistently positive attitude.
  • Be fluent in both French and English, with the ability to effectively communicate with US clients in English.
  • Exhibit excellent multitasking skills, prioritize tasks efficiently, and consistently meet deadlines.
  • Proficiency in Microsoft Office Excel and Word is essential.
  • Display self-motivation, initiative, and a willingness to learn quickly.
  • Prior knowledge of inventory and logistics systems and software (e.g., Microsoft Dynamics AX) is highly advantageous.


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