Customer Service Representative

2 months ago

Longueuil, Quebec, Canada Techo-Bloc Full time

About Techo-Bloc

Techo-Bloc is a dynamic and innovative company that prides itself on its entrepreneurial spirit and commitment to excellence. With 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a team of over 900 employees across 20+ locations in North America, we are a leader in our industry.

Career Growth and Recognition

We are a company that values career growth and recognition. Our well-defined career paths by department offer opportunities for advancement and professional development. We believe in supporting our employees' unique contributions and fostering a collaborative and inclusive work environment.

Performance-Driven Rewards

We offer competitive performance-based bonuses that directly impact your efforts. Join a passionate and driven team that collaborates seamlessly to achieve remarkable results.

Collaborative Company Culture

We ditch the silos and drive innovation and excellence together. Our vibrant culture, with 5-star ratings from most of our employees, is built on strong relationships, open communication, and a sense of community and belonging.

Perks and Benefits

  • RRSP with employer contribution
  • 24/7 telemedicine & Employee Assistance Program (EAP)
  • Inhouse leadership development and coaching
  • Training & Development Programs
  • Flexible work arrangements
  • Considerable referral bonuses
  • Discounts on Techo-Bloc's products
  • Healthy snack-filled kitchens
  • Techo-Bloc branded swag
  • Free parking
  • Employee Recognition Events
  • English and French courses available as needed

Job Description

We are seeking a dynamic and results-oriented Customer Order Coordinator who will strive to meet our customer needs and make every client feel valued. As a key member of our team, you will manage customer order inquiries from our distribution centers, working closely with a team of dedicated and professional bilingual Specialists.

Responsibilities

  • Process customer purchase orders received via various channels, for both Canadian and American markets;
  • Analyze customers' orders and accounts to propose optimal solutions to save time and money;
  • Manage inventory transactions and logistic requests utilizing various software systems and tools;
  • Respond to inquiries from customers and sales teams on product availability and recommend alternatives and solutions based on their needs;
  • Follow up with customers on past due orders that have not been picked up;
  • Work with the sales and marketing team to coordinate product pick-up and delivery dates to customers.

A Day in the Life

As a Customer Order Coordinator, your day starts making yourself available for incoming calls. You will collaborate with internal partners, including Transport, Distribution, Production, and Sales, to grow your knowledge of our internal processes, products, and ultimately, set up future career growth in the company. Downtime is used to improve internal and external processes using ERPs and Microsoft Suite.

Qualifications

  • Strong customer service skills with a passion for service and ownership of every customer interaction;
  • Excellent problem-solving skills, a positive attitude, and attention to detail;
  • Ability to multitask, coordinate, prioritize, and follow up within given deadlines;
  • Proficiency in Microsoft Office Excel and Word;
  • Self-motivation, initiative, and a quick learning ability;
  • Knowledge of inventory transaction and logistics systems and software (e.g., Microsoft Dynamics AX) will be considered an asset.

Additional Information

We thank all applicants for their interest; however, only successful applicants will be contacted.

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