Security Console Operator
4 days ago
Job Overview
Paladin Security is a leading provider of security services, dedicated to making the world a safer and more secure place. We are seeking a highly skilled and experienced Security Console Operator to join our team.
Key Responsibilities
- Dispatch alarm and occurrence responses in a timely and efficient manner
- Coordinate scheduling changes, book-offs, and other administrative tasks
- Document all information into comprehensive reports
- Escalate situations to stakeholders as required
- Ensure necessary procedures are followed in the event of emergencies
- Liaise with local emergency services and client personnel
- Provide briefings to management, supervisors, and staff as required
- Patrol designated areas
- Perform other duties as assigned
Requirements
- Experience in a control room environment with CCTV and access card systems
- Valid security license for the province of Ontario
- Valid WSIB-approved First Aid Certificate Level C
Desirable Skills and Knowledge
- Functional ability with the Windows operating system and Windows Office software
- Ability to multitask and prioritize tasks
- Familiarity with Tracktik is considered an asset
- Superior customer service and professionalism
- Above-average English communication skills, both verbal and written; French is considered a strong asset
- Ability to function independently and multitask effectively in a dynamic environment
- Previous operations center experience is considered an asset
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