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Security Console Operator

2 months ago

Ottawa, Ontario, Canada Paladin Security Full time

Security Console Operator

**Job Summary**

Paladin Security is seeking a highly skilled Security Console Operator to join our team. As a Security Console Operator, you will be responsible for dispatching alarm and occurrence responses, coordinating scheduling changes, and documenting all information into comprehensive reports.

**Key Responsibilities**

• Dispatching alarm and occurrence responses
• Coordinating scheduling changes, book-offs, etc.
• Documenting all information into comprehensive reports
• Escalating situations to stakeholders as required
• Ensuring necessary procedures are followed in the event of emergencies such as bomb threats, fires, and break and enters etc.
• Liaising with local emergency services and client personnel
• Providing briefings to management, supervisors and staff as required
• Patrolling

**Requirements**

• Experience in Control room with CCTV & Access Card System
• Valid Security License for the province of Ontario
• Valid (WSIB Approved) First Aid Certificate Level C

**Skills/Knowledge/Abilities**

• Functional ability with the Windows operating system and Windows Office software such as Excel and Word
• Ability to multitask and prioritize tasks
• Familiarity with Tracktik is considered an asset
• Superior customer service and professionalism
• Above average English communication skills, both verbal and written; French is considered a strong asset
• Ability to function independently and multi-task effectively in a dynamic environment

**Why Choose Paladin?**

• Extensive industry leading training
• Opportunities for advancement and growth
• Unionized benefits (including Education Allowance & Pension Plan)
• Free Uniforms
• Annual Boot Allowance
• Security license reimbursement
• Dry cleaning & hemming/tailoring allowance
• Paid vacation & sick days

**Paladin Security Culture**

Paladin Security has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

**Benefits**

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• Paid Holidays
• Short Term Disability