Spécialiste Service Client/Customer Service Specialist

1 week ago


Montreal, Quebec, Canada Bel Full time

Mission et Objectifs

Bel, une entreprise leader dans l'alimentation saine et responsable, recherche un Spécialiste Service Client pour rejoindre son équipe de gestion de commandes. Le candidat idéal sera un professionnel expérimenté dans la gestion de relations clients, capable de garantir la satisfaction des clients et de contribuer à la croissance de l'entreprise.

Responsabilités

  • Traiter et contrôler les commandes clients, garantir la conformité aux spécificités des comptes clients et assurer la cohérence des commandes par rapport aux prévisions de ventes.
  • Déterminer les commandes d'approvisionnements pour maintenir le niveau de stock adéquat et garantir la bonne exécution des activités commerciales et marketing.
  • Analyser le stock pour déterminer le bon niveau de commandes d'approvisionnements et optimiser la rotation d'inventaire.
  • Traiter les litiges qui pourraient intervenir lors du traitement d'une commande et/ou pendant le processus Order to Cash.
  • Être force de proposition et trouver des solutions adéquates en cas d'aléas avec les clients.
  • Analyser et piloter l'activité des clients au travers d'un tableau de bord et proposer des plans d'action pour améliorer la performance.
  • Coordonner les initiatives du département Supply Chain directement avec les clients dans le cadre d'une Gestion Partagée des Approvisionnements.

Compétences et Qualifications

  • CEGEP, Baccalauréat idéalement, avec une expérience dans un poste similaire d'au moins 3 ans.
  • Compétences Supply Chain & Order to Cash : maîtrise des standards administration de ventes et logistique ainsi que des contraintes règlementaires.
  • Aisance avec les outils informatiques : SAP sur le périmètre order to cash, Microsoft Office particulièrement Excel & PPT.
  • Autonomie et force de proposition, forte capacité à sortir du cadre.
  • Capacité à accomplir plusieurs tâches en même temps dans un environnement à grand volume et au rythme rapide, souvent dans des délais serrés.
  • Aisance relationnelle au téléphone et en situation conflictuelle ou tendue.
  • Bilingue tant à l'écrit qu'à l'oral (français et anglais).


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