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Client Relations Associate

3 months ago

Burlington, Ontario, Canada Childventures Early Learning Academy Inc Full time
Position Overview

As a Receptionist at Childventures Early Learning Academy Inc, you will play a crucial role in ensuring smooth operations within our organization. Your primary responsibilities will include managing front desk activities and providing exceptional customer service to our clients and visitors.

Key Responsibilities
  • Welcoming Visitors: Greet individuals and guide them to the appropriate contacts or service areas.
  • Information Provision: Offer basic information to clients and the public, ensuring clarity and professionalism.
  • Customer Service: Collect and process necessary information to deliver outstanding customer service.
  • Communication: Record and relay messages accurately and efficiently.
  • Appointment Management: Schedule and confirm appointments, maintaining an organized calendar.
  • Record Keeping: Maintain work records and logs to ensure efficient operations.
  • Payment Processing: Handle the receipt and issuance of payments.
  • Clerical Duties: Perform various clerical tasks, including filing, sorting, and distributing mail.
  • Telephone Management: Answer and relay telephone calls and messages promptly.
  • Teleconferencing: Arrange teleconferences as needed.
  • Directory Assistance: Provide assistance with directory inquiries.
  • Data Entry: Conduct data entry tasks with accuracy.
  • Customer Engagement: Deliver exceptional customer service at all times.
Technical Skills
  • Software Proficiency: Familiarity with electronic scheduling tools and MS Office Suite, including MS Excel, MS Outlook, and MS Word.
Work Environment
  • Pace: Thrive in a fast-paced environment that requires attention to detail.
Personal Attributes
  • Interpersonal Skills: Demonstrate efficient interpersonal skills and the ability to engage with diverse individuals.
  • Organizational Skills: Exhibit strong organizational capabilities and reliability.
  • Multitasking Ability: Manage multiple tasks effectively and efficiently.
Experience Requirements
  • Experience: Previous experience in a similar role is considered an asset.
Benefits
  • Health Benefits: Enjoy a comprehensive dental and health care plan.
  • Additional Perks: Benefit from free parking availability.
  • Employment Duration: This is a permanent position.
  • Work Language: English is the primary language of work.
  • Work Hours: Expect to work between 35 to 40 hours per week.