Credit Reporting and Client Support Associate

4 weeks ago

Burlington, Ontario, Canada TransUnion LLC Full time

About the Role:

At TransUnion, we are dedicated to helping people make better and smarter decisions by providing global information solutions. As a trusted provider of information, our mission is to help individuals, families, and communities access opportunities that lead to a higher quality of life. We are seeking a skilled Credit Reporting and Client Support Associate to join our team.

Key Responsibilities:

  • Monitor and manage incoming data to ensure data integrity and quality controls are met.
  • Work with customers to resolve data quality issues and provide online training for customer onboarding.
  • Ensure data suppliers adhere to reporting and data quality standards and recommend data suppliers for termination for failing to meet account requirements.
  • Generate and provide cumulative reports and manage incoming correspondence.
  • Review files from clients or 3rd party suppliers that contain financial data and ensure service level agreements are met.
  • Identify operational redundancies and gaps within standard operational procedure guidelines.
  • Assist internal teams with interdepartmental projects and ensure compliance with all applicable laws and regulations.

Requirements:

  • University degree or College Diploma and at least 3 years' experience in a similar role, preferably in the credit or financial services industry.
  • Proven customer management skills with a strong customer service orientation.
  • A proven understanding of the operations function, with previous experience in banking, retail credit or consumer credit reporting industries considered an asset.
  • The ability to multi-task and handle high volumes of small projects simultaneously.
  • Maintaining regulatory compliance in a complex environment with a demonstrated understanding of credit reporting laws and regulations.
  • Highly developed analytical and problem-solving capabilities with the ability to present data and information effectively.
  • Self-motivated with an ability to work under minimal supervision.
  • Excellent communication and presentation skills.

About TransUnion:

TransUnion is a global information solutions provider dedicated to helping people make better and smarter decisions. We are committed to providing our employees with the tools and resources they need to succeed in their roles and make a positive impact on our customers and communities.

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