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Medical Unit Administrative Assistant
3 months ago
PURPOSE:
The role involves providing essential clerical assistance to a medical program or team, serving as the initial point of contact for patients and visitors. Daily responsibilities encompass data entry, billing tasks, reporting, reception duties, customer service, document management, and inventory oversight; additional special projects may be assigned as needed.
KEY RESPONSIBILITIES:
Input, edit, and proofread various documents, including correspondence, reports, invoices, and forms, utilizing word processing software and computer systems. Handle and redirect telephone or in-person inquiries to the appropriate personnel while offering general information to clients and the public. Photocopy and organize documents for distribution, mailing, and filing purposes. Maintain and update both manual and electronic filing, inventory, mailing, and database systems. Open, sort, and route incoming mail, whether manually or electronically. Send and receive messages through facsimile machines or electronic mail. Conduct routine bookkeeping activities, such as preparing invoices and managing bank deposits. Sort, process, and verify applications, receipts, expenditures, and other relevant documents. Greet and direct employees, patients, and visitors appropriately. Transcribe orders as necessary. Assist with daily staffing and scheduling needs, communicating any concerns to the Manager as required. Register patients in accordance with established policies. Perform additional duties as assigned.REQUIRED QUALIFICATIONS:
Completion of a Diploma in Office Administration, Health Office Administration Certificate, or equivalent education and/or experience, preferably within a healthcare setting.REQUIRED SKILLS:
Ability to work collaboratively and efficiently as part of a team in a fast-paced and sometimes stressful environment. Strong customer service, interpersonal, and telephone communication skills. Proficiency in Microsoft Office applications, including experience with spreadsheets, Word, PowerPoint, Outlook, and Visio. Capability to maintain effective working relationships with an interdisciplinary team to ensure positive patient outcomes. Strong organizational skills to manage time effectively in fulfilling job responsibilities. Ability to interact with individuals in a courteous, professional, and reassuring manner. Proficient in reading, writing, and communicating effectively to perform job duties. High level of accuracy in clerical tasks, including data entry, filing systems, and documentation. Familiarity with telephone systems, data projectors, laptops, and video conferencing equipment is essential. Knowledge of hospital software applications is also required. Understanding of medical terminology and the ability to transcribe orders accurately. Commitment to upholding the Hospital's Mission, ICCARE Values, and Standards of Performance.