User Experience Research Manager
1 week ago
We are seeking a highly skilled and experienced UX Research Team Lead to join our Digital Experience team at Medavie Blue Cross. As a key member of our UX leadership team, you will be responsible for leading, coaching, and growing a team of UX professionals focused on user research and analysis for our digital assets.
Key Responsibilities- Lead UX Research Direction: Provide day-to-day UX research direction to team members, including guiding employees on tasks, reviewing work as needed, and advising on methods and best practices.
- Support Employee Development: Support employee development through performance management and coaching, setting individual objectives and monitoring progress, encouraging learning and development, and supporting employee career development.
- Amplify Team Impact: Assess and evolve team member responsibilities and job requirements, assess team skills to identify and address gaps, scale the team to support business needs, and lead recruitment efforts.
- Foster a Positive Employee Experience: Foster a positive and constructive employee experience in collaboration with UX leadership team, by routinely collecting and acting on feedback, driving activities to encourage team engagement, and fostering a sense of connection and purpose within the team.
- Manage Team Effort: Manage team effort to achieve corporate and department goals, including responding to business requests and advising on UX research needs, planning and initiating work, assigning tasks, monitoring team progress and effort, and evaluating and reporting on success.
- Contribute to Work Efforts: Contribute hands-on to work efforts as needed to support the team, such as responding to business requests and advising on UX research needs, evaluating existing experiences and journeys, setting up user tests or surveys, conducting interviews or moderated user tests, reviewing and analyzing results, etc.
- Mature UX Research as a Discipline: Mature UX research as a discipline within Medavie Blue Cross by establishing UX research standards and resources, optimizing UX research workflows and engagement models, driving the UX Research Community of Practice within Medavie, and advising leadership with regards to UX research needs.
- Raise Awareness of UX Research Value: Raise awareness of the value of UX research across the organization by fostering positive interdepartmental relationships, offering a UX research perspective in cross-functional strategy or design workshops, advocating for UX research in work assessment and planning activities, and collecting and sharing data related to how UX research success.
- University degree in a related field.
- Working experience as a UX research professional (5+ years) with proven leadership capabilities.
- Deep understanding of UX research methods and activities.
- Experience with resource planning and project scheduling.
- Excellent analytical, decision-making, and problem-solving skills.
- Well-honed interpersonal skills to negotiate priorities, resolve conflicts, and communicate clearly and professionally.
- Passionate about all things UX and other areas of design, technology, and innovation.
- Fluency in English is essential. Working knowledge of French is considered an asset.
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