Retail Store Manager Position at Whistler Blackcomb
1 week ago
As a Retail Store Manager at Whistler Blackcomb, you will be responsible for leading daily operations, monitoring performance and budget, and acting as manager-on-duty in the absence of a Store Manager. This role requires a high level of customer service, product knowledge, and sales techniques to provide an exceptional experience for our guests.
Key Responsibilities- Lead daily store operations, including scheduling and payroll management.
- Maintain daily store records for performance, sales metrics, inventory control, and equipment rentals.
- Hire and train employees in POS system operation, product knowledge, guest service, sales techniques, and loss prevention policies and procedures.
- Monitor team performance and behavior, providing meaningful feedback and direction.
- Provide excellent customer service through timely response to customer questions, suggestions, complaints, and recognition.
- Participate in leadership forums to provide feedback and input on store performance, training, and continuous improvement opportunities.
- High School Diploma or GED Equivalent; Business area training or education preferred.
- 1-3 years of retail supervisor experience; ski industry preferred.
- Ability to work in a fast-paced retail environment, multitask, and manage multiple customers.
- Ability to work a flexible schedule, including nights, holidays, and weekends.
- Must be able to communicate fluently in English.
As a Retail Store Manager at Whistler Blackcomb, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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