Technical Support Specialist

6 days ago


Mission, British Columbia, Canada PT PROTECH TELECOM LTD. Full time

PT PROTECH TELECOM LTD. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your primary duties will include responding to user inquiries, consulting technical manuals and documents to research and implement solutions, and providing advice and training to users. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts. Additionally, you will participate in the redesign of applications and other software, and supervise other technical support workers in this group. You will also provide business systems, network, and Internet support to users, set up equipment for employee use, and perform Web-server backup and recovery operations. The ideal candidate will have a secondary (high) school graduation certificate and 1 year to less than 2 years of experience in a related field. The work term is permanent, and the work language is English. The work hours are 40 hours per week.



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