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Technical Support Specialist

2 months ago


Regina, Saskatchewan, Canada Abacus Service Corporation Full time

Abacus Service Corporation is seeking a skilled Technical Analyst to join our team. As a key member of our IT Service Desk, you will be responsible for directly resolving customer issues by following best practices. This role requires a strong understanding of computer systems, analysis techniques, and ITIL processes. The ideal candidate will have a certificate or diploma in a computer field and at least two years of customer support experience. Key skills include comfort with basic software solutions, good communication and time management skills, and the ability to learn new tools. Familiarity with updating and using a knowledge base is also essential. As a Technical Analyst, you will be a member of our IT service desk and will spend a significant portion of your workday resolving incidents over various communication channels. If you are a reliable and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.