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Product Support Specialist

2 months ago

Burlington, Ontario, Canada Jobber Full time
About the Role

We're seeking a highly skilled Product Support Specialist to join our Customer Success department at Jobber. As a key member of our team, you will play a critical role in delivering exceptional customer service and support to our users.

As a Product Support Specialist, you will be the primary point of contact for our customers, providing timely and effective support through various channels, including live chat, phone, and email. You will troubleshoot issues, resolve problems, and provide guidance on our product features and functionality.

Our ideal candidate is a customer-focused individual with excellent communication and problem-solving skills. You should be able to work in a fast-paced environment, prioritize tasks effectively, and maintain a high level of productivity.

Responsibilities
  • Provide exceptional customer service and support through various channels
  • Troubleshoot issues and resolve problems in a timely and effective manner
  • Guide customers on product features and functionality
  • Collaborate with cross-functional teams to resolve customer issues and improve product functionality
  • Participate in onboarding new users and companies, support current customers, and maintain documentation
Requirements
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • High level of productivity and attention to detail
  • Ability to work collaboratively with cross-functional teams
  • Strong customer service skills and a customer-focused mindset
What We Offer

At Jobber, we offer a dynamic and supportive work environment, competitive compensation, and opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity.