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Hotel Front Desk Associate

2 months ago

Leduc, Canada Wyndham Garden Hotel Full time
Job Summary

We are seeking a highly organized and client-focused individual to join our team as a Hotel Front Desk Clerk at Wyndham Garden Hotel. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth and efficient check-in and check-out process.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and accurate manner.
  • Group Arrivals and Departures: Process group arrivals and departures, ensuring all necessary documentation is completed and guests are aware of hotel facilities and services.
  • Room Reservations: Take, cancel, and change room reservations as needed, ensuring accurate and up-to-date information is maintained.
  • Guest Information: Provide information on hotel facilities and services, as well as general information about points of interest in the area.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Emergency Procedures: Follow emergency and safety procedures as outlined by the hotel, ensuring the well-being of guests and staff.
  • Customer Service: Provide exceptional customer service, responding to guest inquiries and resolving any issues in a timely and professional manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of experience in a related field.
  • Work Setting: Hotel, motel, or resort environment.
  • Personal Suitability: Client focus, organized, and ability to work in a fast-paced environment.