Customer Support Representative
6 days ago
About TigerTel
TigerTel is a leading provider of innovative technology solutions, dedicated to delivering exceptional customer experiences. We're seeking a highly skilled and compassionate Customer Support Specialist to join our team.
Job Summary
We're looking for a detail-oriented and motivated individual to provide top-notch customer support to our clients. As a Customer Support Specialist, you will be responsible for handling incoming calls, greeting callers, and providing required information. You will work on our state-of-the-art call processing system and be trained on various call centre tools to prioritize customer needs.
Key Responsibilities
- Customer Interaction
- Handle incoming calls in a professional and welcoming manner
- Provide and request required information
- Transfer calls or take messages as necessary
- Technical Skills
- Work on our state-of-the-art call processing system
- Be trained on various call centre tools
- Requirements
- A welcoming voice with an upbeat tone
- Strong command of the English language with good spelling and grammar
- Computer skills in a Windows-based environment
- Good attendance
- The ability to type 35 words per minute or more
Benefits
- Competitive hourly rate of $18.50
- Full-time position with a 40-hour work week
- Saturday - Wednesday, 2:00p-11:00p AST
- Must be available to work weekends
- RRSP with company matching
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacations (up to 4 weeks per year over time)
Conditions
- Waiting period may apply
- Only full-time employees eligible
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