Customer Service Representative

3 weeks ago

Dartmouth, Canada Maritime Paper Full time

Customer Service Representative

Dartmouth, NS

 Maritime Paper Products LP is a dynamic and team-oriented company. We believe that hiring the best people results in superior packaging and stronger relationships with our customers. With broad capabilities, including in-house graphic and structural design, plate-making, and manufacturing for retail-ready display, we provide excellence in packaging solutions to our clients. Our facilities are located in Dartmouth, NS, Moncton, NB, Mount Pearl, NL and Summerside, PE. We are honored to be a member of Canada Best Managed Companies.

 As a Customer Service Representative (CSR) at Maritime Paper, you will play a vital role in delivering exceptional customer service to our clients. Reporting to the Customer Service Manager, you will be responsible for effectively managing customer inquiries, orders, and requests, ensuring their needs are met promptly and professionally. A key aspect of this role involves partnering with a sales representative to support and deliver outstanding customer service.

Core Responsibilities

Customer Engagement : Interact with customers via phone, email, and in-person to address inquiries, provide product information, and assist with order placement and tracking. Order Management : Process customer orders accurately, ensuring product specifications, quantities, and delivery details are precise. Coordinate with production and logistics teams to ensure on-time delivery. Problem Resolution : Investigate and resolve customer complaints, concerns, and issues promptly and professionally. Collaborate with internal departments to find effective solutions. Product Knowledge : Maintain up-to-date knowledge of our corrugated box products, their features, and applications, enabling you to provide valuable information and recommendations to customers. Documentation : Maintain accurate and organized customer records, including order history, communication logs, and any special requirements or preferences. Quality Assurance : Ensure that customer orders meet quality standards and specifications, conducting quality checks as needed. Team Collaboration : Partner with a sales representative and collaborate with the Customer Service Manager and other team members to improve processes, share customer feedback, and contribute to the overall success of the department. Relationship Building : Foster strong relationships across various departments including Planning, Production, and Quality Control. Work closely with these teams to ensure smooth operations and timely fulfillment of customer orders.

What You Will Bring

High school diploma or equivalent (University degree or relevant certifications preferred). Previous customer service experience of 2 years is preferred, particularly in a manufacturing or industrial setting. Strong communication skills, both verbal and written, with the ability to convey information clearly and professionally. Excellent problem-solving skills and the ability to handle customer inquiries and complaints with empathy and patience. Detail-oriented with the capacity to accurately process orders and maintain records. Proficiency in using standard office software and customer relationship management (CRM) systems.

We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise Human Resources of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

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