Customer Service Representative
2 months ago
Key Responsibilities:
As a Customer Service Representative at CIE_101 Beneva Inc., you will be responsible for handling phone calls regarding payment inquiries and addressing any issues related to collection operations.
Key Responsibilities (continued):
- Informing and explaining payment statuses to clients, detecting errors, and proposing solutions.
- Analyzing payment requests, advising clients on payment terms, and managing banking fees.
- Offering payment plans to clients and managing contract renewals.
- Reviewing cases with reported claims or outstanding payments.
- Contacting clients regarding overdue payments.
- Managing mail and manual check processing.
- Keeping track of case activities.
Requirements:
- Professional degree or equivalent.
- Minimum of 1 year of relevant customer service experience.
- Proficiency in French and English.
- Successful completion of language and reasoning tests.
Work Schedule:
Evening shifts from Monday to Friday from 12:00 pm to 8:00 pm.
CIE_101 Beneva Inc. is a collaborative and diverse environment that values its employees. As a Customer Service Representative, you will be part of a team of over 5,000 caring employees who are dedicated to providing exceptional customer service in the insurance field.
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