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Food Service Team Lead

2 months ago

Fall River, Nova Scotia, Canada Dairy Queen Fall River Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Dairy Queen Fall River. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that all tasks are completed efficiently and effectively.
    • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Quality Control and Assurance
    • Establish methods to meet work schedules, ensuring that all food products are prepared and served to the highest standards.
    • Estimate ingredient and supplies required for meal preparation, minimizing waste and optimizing inventory levels.
    • Ensure that food and service meet quality control standards, maintaining a clean and safe environment for customers and staff.
  • Customer Service and Relations
    • Address customers' complaints or concerns, resolving issues promptly and professionally.
    • Maintain a positive and welcoming atmosphere, ensuring that all customers feel valued and satisfied.
  • Administrative and Reporting
    • Maintain records of stock, repairs, sales, and wastage, providing accurate and timely reports to management.
    • Prepare and submit reports, highlighting areas for improvement and suggesting solutions.
Requirements
  • Education and Experience
    • Secondary (high) school graduation certificate.
    • 1 year to less than 2 years of experience in a food service or related industry.
  • Work Conditions and Physical Capabilities
    • Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
  • Language and Communication
    • Fluency in English, with excellent communication and interpersonal skills.
Benefits
  • Health and Wellness
    • Dental plan.
    • Health care plan.
  • Other Benefits
    • Other benefits.
    • Work Term: Permanent.
    • Work Language: English.
    • Hours: 30 to 40 hours per week.