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Senior Customer Account Specialist
2 months ago
Exciting Opportunity for Senior Customer Account Specialist in a Leading Global Food Supply Chain Management Company
Job Description
We are seeking a skilled communicator with a passion for customer service to join our team as a Senior Customer Account Specialist at CB Canada, a leading global food supply chain management company.
Key Responsibilities:
- Act as a liaison between Sales, suppliers, and customers to ensure seamless communication and coordination.
Administrative Support:
- Manage all order entries in our enterprise resource planning system.
- Handle order and purchase order dispatch to ensure timely delivery.
- Create and submit new item master data to maintain accurate inventory records.
- Issue credit and debit notes to customers and suppliers.
- Keep internal records up-to-date to ensure compliance with regulatory requirements.
Operational Support:
- Oversee the process from sale to delivery to ensure efficient and effective logistics.
- Monitor shipments and customer performance to identify areas for improvement.
- Coordinate with various teams to ensure timely deliveries and meet customer expectations.
- Address customer inquiries and complaints in a professional and timely manner.
- Build strong customer relationships to drive business growth and loyalty.
Project Management:
- Manage artwork development and deadlines to ensure timely delivery of marketing materials.
Program Management:
- Make strategic decisions for daily account management to drive business growth and profitability.
- Provide program updates to the commercial lead to ensure alignment with business objectives.
- Maintain deductions and claims to ensure accurate financial reporting.
About the Company:
CB Canada is a global supplier of frozen vegetables, fruit, and potatoes known for innovation and quality. We are committed to providing our customers with a diverse range of high-quality products.
Required Skills:
- Effective communication and interpersonal skills to build strong relationships with customers and colleagues.
- Ability to work independently and in a team to achieve business objectives.
- Strong problem-solving and leadership abilities to drive business growth and profitability.
- Highly organized with great attention to detail to ensure accurate and timely delivery of tasks.
- Critical thinker with a solution-oriented approach to drive business success.
- Prior experience in customer service to understand customer needs and expectations.
We are committed to providing our customers with a diverse range of high-quality products and exceptional customer service. If you are a skilled communicator with a passion for customer service, we encourage you to explore this opportunity to advance your career with a leading global food supply chain management company.
