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Senior Customer Account Specialist

2 months ago


Montreal, Quebec, Canada CB Canada Full time

Exciting Opportunity for Senior Customer Account Specialist in a Leading Global Food Supply Chain Management Company

Job Description

We are seeking a skilled communicator with a passion for customer service to join our team as a Senior Customer Account Specialist at CB Canada, a leading global food supply chain management company.

Key Responsibilities:

  • Act as a liaison between Sales, suppliers, and customers to ensure seamless communication and coordination.

Administrative Support:

  • Manage all order entries in our enterprise resource planning system.
  • Handle order and purchase order dispatch to ensure timely delivery.
  • Create and submit new item master data to maintain accurate inventory records.
  • Issue credit and debit notes to customers and suppliers.
  • Keep internal records up-to-date to ensure compliance with regulatory requirements.

Operational Support:

  • Oversee the process from sale to delivery to ensure efficient and effective logistics.
  • Monitor shipments and customer performance to identify areas for improvement.
  • Coordinate with various teams to ensure timely deliveries and meet customer expectations.
  • Address customer inquiries and complaints in a professional and timely manner.
  • Build strong customer relationships to drive business growth and loyalty.

Project Management:

  • Manage artwork development and deadlines to ensure timely delivery of marketing materials.

Program Management:

  • Make strategic decisions for daily account management to drive business growth and profitability.
  • Provide program updates to the commercial lead to ensure alignment with business objectives.
  • Maintain deductions and claims to ensure accurate financial reporting.

About the Company:

CB Canada is a global supplier of frozen vegetables, fruit, and potatoes known for innovation and quality. We are committed to providing our customers with a diverse range of high-quality products.

Required Skills:

  • Effective communication and interpersonal skills to build strong relationships with customers and colleagues.
  • Ability to work independently and in a team to achieve business objectives.
  • Strong problem-solving and leadership abilities to drive business growth and profitability.
  • Highly organized with great attention to detail to ensure accurate and timely delivery of tasks.
  • Critical thinker with a solution-oriented approach to drive business success.
  • Prior experience in customer service to understand customer needs and expectations.

We are committed to providing our customers with a diverse range of high-quality products and exceptional customer service. If you are a skilled communicator with a passion for customer service, we encourage you to explore this opportunity to advance your career with a leading global food supply chain management company.