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Client Solutions Manager
3 months ago
Glia's Innovative Approach to Customer Engagement
At Glia, we are proud to introduce our groundbreaking technology that enhances interactions between financial services and their customers. Our award-winning platform empowers conversations for some of the largest enterprises globally.
We believe in the power of integrating human expertise with advanced technology to craft exceptional customer experiences. When human skills such as problem-solving, creativity, and relationship management are complemented by technology, extraordinary outcomes are achieved.
Role Overview
As a Client Solutions Manager at Glia, you will be instrumental in ensuring our clients' success and satisfaction. You will collaborate closely with Customer Success Managers and Solutions Architects to drive results.
This position requires you to engage with both external clients and internal teams, serving as the primary technical resource. Your responsibilities will include:
- Driving platform usage and optimizing technical performance.
- Working alongside the Account Team to achieve renewal and growth targets by advocating for the adoption of key platform features.
- Collaborating with Customer Success Managers (CSMs) and Solutions Architects (SAs) to align on priorities and fulfill customer objectives.
- Providing proactive support to anticipate and resolve technical challenges, leading initiatives in troubleshooting complex issues.
Key Responsibilities
Develop a comprehensive understanding of customers' technical landscapes and foster strong relationships with their IT departments to enhance the implementation of Glia's solutions. Identify and address potential risks and opportunities within accounts to improve or expand service offerings.
Assist clients with technical challenges, including outages, root cause analysis, and complex problem resolution.
Qualifications
- 3+ years of experience in technical consulting or account management roles.
- Bachelor's degree in a relevant discipline.
- Strong grasp of software and front-end development principles.
- Ability to convey technical concepts to non-technical stakeholders.
