Client Solutions Manager, Transportation
1 month ago
As a Client Solutions Manager, you will be responsible for managing a designated portfolio of Commercial clients, playing a lead role in business retention and continually building upon customer relationships. You will review accounts at renewal, taking vital steps in placing coverage required by the client, re-marketing when required, and adhering to binding authority set out by carriers. You will respond to client inquiries quickly and efficiently, maintaining a quick turnaround time for any actions required on behalf of the client. You will recognize upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client. You will consistently act to upgrade insurance market knowledge, keeping abreast of new products and policy updates.
About You
We are looking for a solution-oriented individual who can offer clients the most resourceful and innovative solutions. You will have strong communication and interpersonal skills, enabling you to develop deep relationships with clients and build synergy with colleagues. You will be able to prioritize effectively, which allows you to exceed client expectations every time. You will maintain a keen eye for detail, which is key to your success in your past roles. You will be highly tech-savvy, with an ability to learn new systems, tools, and processes. You will have 3 to 5 years of Commercial Mid-Market experience, preferably within a brokerage environment. Experience within the Transportation segment will be considered a strong asset. You will have licensing in good standing. CAIB, CIP, CRM, or other relevant certifications and designations are highly valued in this role. Knowledge of EPIC is considered an asset.
What We Offer
On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you'll get, depending on your job level, these benefits may improve: Flexible medical & dental coverage to meet your household's needs, Life, Dependent Life, and AD & D Insurance options, Retirement savings including RRSP, including a company match, TFSA, pension, and more. Other benefits include: Educational expense reimbursement, Employee assistance programs, Discounted gym membership (GoodLife Fitness), Opportunity for flexible work arrangements, Paid sick days & personal days, Paid Time Off to Volunteer, Employee education recognition program, Employee referral bonus program, LifeWorks Employee Assistance Program, Matching Gift Program.
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