Franchise Operations Advisor

4 weeks ago

Toronto, Ontario, Canada Little Caesars Full time

Your Mission:

Act as a strategic consultant for designated franchise operators or potential franchise candidates, guiding them towards achieving operational excellence. Maintain a continuous connection between the organization and franchisees or candidates seeking to join the franchise network within your designated area. Provide essential tools, guidance, and advice—either directly or through specialized experts—in all facets of their business and operational activities, including cost management, financial analysis, safety protocols, product quality assurance, training, customer engagement, marketing strategies, development initiatives, and supply chain management. The successful execution of these responsibilities will be reflected in enhanced sales performance, increased profitability for both franchisees and the corporation, improved operational execution, and active franchisee participation in corporate initiatives.

How You'll Make an Impact:

  • Serve as the primary link between corporate functions and franchise owners or candidates in your assigned markets.
  • Develop and sustain effective relationships with corporate departments such as operations, marketing, real estate, finance, and human resources to ensure cohesive business operations.
  • Support franchisees and candidates in site development, training, operational processes, marketing efforts, financial services, and overall comprehension of the company.
  • Monitor and report on market conditions in your region, including site selection, competitive landscape, local marketing activities, and external factors, providing recommendations for improvements.
  • Assist franchisees and candidates in evaluating business plans.
  • Analyze financial data to pinpoint areas for enhancement and assess operational effectiveness.
  • Deliver ongoing training and communication to franchisees and their teams to bolster customer satisfaction and maintain regular contact with candidates.
  • Guide franchisees in consistently meeting or surpassing company quality standards through on-site evaluations and operational assessments, providing necessary tools to resolve issues promptly.
  • Support franchisees in implementing and reviewing all company training programs.
  • Maintain comprehensive documentation for all assigned franchisees and candidates.
  • Assist franchisees in coordinating activities related to store openings, remodels, relocations, or closures, and inform interested parties about company procedures.
  • Keep the Director informed of all significant issues through regular communication.
  • Travel within your support area to gain insights into market dynamics, identify new opportunities, and assist existing franchisees with their needs.
  • Provide leadership and direction to colleagues, fostering a strong team spirit and setting a positive example.
  • Assist with training programs as necessary, including post-opening and ongoing training.
  • Help develop materials and present at special meetings as requested.
  • Collaborate with sourcing, quality assurance, and distribution teams to monitor product availability and quality.
  • Engage in additional franchise support or recruitment activities as required.

Who You Are:

  • Bachelor's degree in business, marketing, or a related field, or equivalent experience.
  • Four years of prior experience in restaurant or retail management.
  • Strong interpersonal, team-building, and communication skills.
  • Proven planning, analytical, problem-solving, and decision-making abilities.
  • Basic proficiency in MS Office Suite, particularly Word, Excel, and PowerPoint.
  • Willingness to travel by air and car to visit franchisees and candidates.
  • Possess a reliable mode of transportation for local travel.
  • Ability to lift and move items up to 55 pounds and reach for items at various heights.
  • Capability to comprehend directions, instructions, and product specifications.
  • Experience with Little Caesars operations, preferably as a certified training manager or regional manager with a record of profitability.
  • Experience in multi-unit management.
  • Familiarity with Point of Sale systems.
  • Knowledge of legal and other franchising-related issues.

Where You'll Work:

  • Willingness to travel up to 50% of the time, often independently, and may require extended workweeks due to business needs.
  • In-store work may be required for assisting, training, demonstrating, or advising.

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