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Operations Team Lead, Lease Administration

2 months ago

Burlington, Ontario, Canada DLL - Financial Solutions Partner - Part of Rabobank Full time
Job Summary

We are seeking an experienced Operations Team Lead to join our Lease Administration team at DLL - Financial Solutions Partner - Part of Rabobank. As a key member of our team, you will be responsible for leading the day-to-day management of the Lease Administration team, ensuring the accurate completion of documentation, and meeting expected turnaround-timing commitments.

Key Responsibilities
  • Provide input to the Operations plan and objectives and translate these into a year plan for the team
  • Coordinate all operational activities and maintain overview on the workload of the team, anticipating changes and developments in customer programs which will have an effect on workload.
  • Handle and solve operations incidents and complaints and liaise with internal departments regarding shortcomings in contracts, documentation, procedures and processes.
  • Ensure that all operations procedures and processes are up to date and in line with customer agreements and continuously signal, initiate and implement process and activity improvements on all organizational levels within the operations domain, liaising with relevant in- and external stakeholders.
  • Plan, structure, organise, manage and control the assigned department, processes, staff and business partners, in line with corporate policies and company values.
  • Perform ongoing performance evaluations for direct reports; develop and support members by focusing on job knowledge; ongoing training; technical, interpersonal and communication skills.
  • Communicate results, corporate initiatives, programs and policies to the team as required.
  • Lead / Participate in team meetings and management meetings as required.
  • Participate in department and organizational cross-functional initiatives.
  • Ensure Business Continuity Plan (BCP) is updated and complies with company requirements, participate in the periodic BCP testing processes as required.
  • Assist in the day-to-day management of the Lease Administration queues.
  • Develop and maintain the Lease Administration training materials.
  • Monitor work in terms of accuracy.
  • Other duties as required.
Requirements
  • Post-Secondary education a requirement
  • Strong leadership and/or people management skills
  • Experience a Finance or Operations function with leasing or financing industry experience an asset
  • Be an active participant in a "hands-on" work environment
  • Strong interpersonal as well as written and verbal communication skills
  • Proven track record of achieving results in a fast-paced environment
  • Positive and stable attitude with proven ability to motivate staff
  • Ability to manage multiple priorities within tight timeframes while maintaining ongoing attention to detail while meeting set deadlines
  • Ability to embrace and champion change
  • Capable of driving growth capacity by continuously looking for better ways to improve processes
  • Excellent problem-solving skills along with logical thinking
  • Excellent planning & organizational skills
  • Proficient in MS - Word & Excel and Outlook
  • Ability to work in a hybrid environment, with 2 days in office per week expected
  • Must be Self-directed, decisive and goal oriented. Comfortable working in an empowered work environment with established goals/expected results and limited step-by-step direction
  • Strong relationship building skills
  • Strong organizational and planning skills
  • Proficient in MS - Word & Excel and Outlook
About DLL

DLL is a leading financial solutions partner, part of Rabobank. We are committed to partnering for a better world, and our unique culture is rooted in higher collaboration, less hierarchy, and honest directness. We are a cross-culture collaborative - an interconnected network - that comes together every single day with one goal in mind: Partnering for a better world.

What We Offer
  • Two working days per year volunteering for a local charity
  • Remote working from home opportunities
  • Flexible hours
  • Outstanding Medical, Dental, Vision and Paramedical benefit programs
  • Employee Referral program
  • Check this link to an overview of all benefits in your region.
How to Apply

Please apply online via our career website. We appreciate the time you spend applying to our openings. We advise only those who qualify for an interview will be contacted. Hiring subject to successful completion of a background check.

DLL is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation.