Team Lead

2 days ago


Burlington, Ontario, Canada Activate Games Full time
About the Role

We are seeking a skilled Team Lead to oversee the operations of our interactive gaming facility. The successful candidate will be responsible for ensuring a positive experience for our customers and leading a team of staff to achieve this goal.

Key Responsibilities

Customer and Store Operations

  • Respond to customer inquiries and resolve any issues in a timely and professional manner.
  • Perform overrides at check-in and complete daily cash out sheets accurately.
  • Resolve customer complaints and escalate to the Store Leader as required.
  • Effective communication to customers and staff regarding the status of the facility.

People Leadership

  • Train new employees and lead by example to maintain a high level of customer satisfaction.
  • Coach and foster relationships with customers, employees, and management.
  • Oversee staff and delegate tasks to ensure smooth operations during scheduled shifts.

Maintenance and Inventory

  • Understand and assess maintenance requirements related to inventory management and componentry.
  • Maintain the facility by delegating cleaning, painting, and required maintenance tasks.
  • Receive, track, and maintain inventory for all maintenance, merchandise, and vending products.

Requirements

  • 1-2 years of experience in a similar role is preferred.
  • Ability to work day/evening/weekend shifts.
  • Proficiency in MS Office and related software.
  • Strong customer relations and communication skills.
About Activate Games

Activate Games is a technology company building interactive gaming facilities across Canada and the US. We are committed to providing a fun and dynamic work environment for our employees.



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