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Hotel Operations Manager

2 months ago

Burnaby, British Columbia, Canada ALL STARS MOTOR INN Full time
About the Role

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at All Stars Motor Inn. As a key member of our management team, you will be responsible for overseeing the daily operations of our hotel, ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.

Key Responsibilities
  • Develop and Implement Policies and Procedures

Develop and implement policies and procedures for daily operations, ensuring that they are aligned with our hotel's goals and objectives.

Recruit and Hire Staff

Recruit and hire staff to join our team, ensuring that they have the necessary skills and experience to provide excellent service to our guests.

Supervise Staff

Supervise and manage our front office staff, providing guidance and support to ensure that they are able to perform their duties to the highest standard.

Conduct Performance Reviews

Conduct regular performance reviews with our staff, providing feedback and coaching to help them improve their performance.

Negotiate with Suppliers

Negotiate with suppliers to secure the best possible deals for our hotel, ensuring that we are able to provide our guests with the best possible service.

Conduct Training Sessions

Conduct training sessions with our staff to ensure that they have the necessary skills and knowledge to provide excellent service to our guests.

Negotiate with Clients

Negotiate with clients to secure bookings and ensure that our hotel is fully utilized.

Perform Front Desk Duties

Perform front desk duties, including checking in and out guests, handling guest complaints, and providing information and assistance to guests.

Prepare Budgets and Monitor Revenues and Expenses

Prepare budgets and monitor revenues and expenses to ensure that our hotel is operating efficiently and effectively.

Prepare Marketing Plans

Prepare marketing plans to promote our hotel and attract new guests.

Implement Marketing Activities

Implement marketing activities, including social media campaigns and email marketing, to promote our hotel and attract new guests.

Arrange for Maintenance Activities

Arrange for maintenance activities, including repairs and renovations, to ensure that our hotel is well-maintained and up-to-date.

Enforce Policies and Procedures

Enforce policies and procedures to ensure that our hotel is operating in accordance with our standards and regulations.

Address Customer Complaints

Address customer complaints and concerns in a professional and courteous manner.

Assist Guests with Special Needs

Assist guests with special needs, including guests with disabilities.

Develop and Implement Business Plans

Develop and implement business plans to ensure that our hotel is operating efficiently and effectively.

Establish Work Schedules

Establish work schedules for our staff to ensure that our hotel is fully staffed and operating efficiently.

Manage Events

Manage events, including weddings and conferences, to ensure that they are successful and well-organized.

Organize and Maintain Inventory

Organize and maintain inventory, including supplies and equipment, to ensure that our hotel is well-stocked and operating efficiently.

Requirements
  • Education

College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year.

Experience

3 years to less than 5 years of experience in a similar role.

Language

Fluent in English.

Work Hours

40 hours per week.