Hotel Operations Manager

3 weeks ago


Burnaby, British Columbia, Canada ALL STARS MOTOR INN Full time
Hotel Operations Manager Job Description

We are seeking a highly skilled Hotel Operations Manager to join our team at ALL STARS MOTOR INN. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our hotel, ensuring that our guests receive exceptional service and that our facilities are well-maintained.

Key Responsibilities
  • Develop and implement policies and procedures to ensure smooth hotel operations
  • Recruit, train and supervise staff to meet the needs of our guests
  • Conduct performance reviews to ensure staff are meeting their goals and objectives
  • Negotiate with suppliers to ensure the best rates and services for our hotel
  • Conduct training sessions to ensure staff are up-to-date on the latest technologies and procedures
  • Negotiate with clients to ensure they are satisfied with our services
  • Perform front desk duties to ensure a warm and welcoming experience for our guests
  • Prepare budgets and monitor revenues and expenses to ensure the financial health of our hotel
  • Prepare marketing plans to increase bookings and revenue
  • Implement marketing activities to promote our hotel and services
  • Arrange for and oversee maintenance activities to ensure our facilities are well-maintained
  • Enforce policies and procedures to ensure compliance and consistency
  • Address customer complaints or concerns in a professional and courteous manner
  • Assist guests with special needs to ensure their stay with us is comfortable and enjoyable
  • Develop and implement business plans to drive growth and revenue
  • Establish work schedules to ensure adequate staffing and coverage
  • Manage events and functions to ensure they are well-planned and executed
  • Organize and maintain inventory to ensure we have the necessary supplies and materials


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