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Hotel Operations Manager

2 months ago

Burnaby, British Columbia, Canada ALL STARS MOTOR INN Full time
Hotel Front Office Manager Job Description

We are seeking a highly skilled and experienced Hotel Front Office Manager to join our team at ALL STARS MOTOR INN. As a key member of our management team, you will be responsible for overseeing the daily operations of our front office, ensuring exceptional customer service, and driving business growth.

Key Responsibilities:
  • Develop and Implement Policies and Procedures: Create and enforce policies and procedures to ensure smooth daily operations, including staff supervision, performance reviews, and training sessions.
  • Recruit and Hire Staff: Identify, recruit, and hire top talent to join our front office team, ensuring a high level of customer service and expertise.
  • Supervise and Train Staff: Provide guidance, support, and training to front office staff to ensure they have the skills and knowledge to deliver exceptional customer service.
  • Negotiate with Suppliers: Establish and maintain relationships with suppliers to secure the best rates and services for our hotel.
  • Manage Front Desk Operations: Oversee the daily operations of the front desk, including check-in, check-out, and guest services.
  • Prepare Budgets and Monitor Finances: Develop and manage budgets, monitor revenues and expenses, and make informed decisions to drive business growth.
  • Implement Marketing Strategies: Develop and implement marketing plans to increase brand awareness, drive bookings, and enhance customer engagement.
Requirements:
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 3 months to less than 1 year.
  • Experience: 3 years to less than 5 years of experience in a similar role.
  • Language: English.
  • Work Term: Permanent.
  • Hours: 40 hours per week.