Night Auditor Position

3 days ago


Ottawa, Ontario, Canada Silver Hotel Group Full time

Hotel Night Auditor Job Description

We are seeking a detail-oriented and customer-focused Night Auditor to join our team at Silver Hotel Group. As a Night Auditor, you will be the first point of contact at night and will be responsible for acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

Key Responsibilities

  • Provide exceptional customer service to all guests;
  • Welcome and greet all guests, and execute check-in and check-out procedures;
  • Answer guest inquiries and provide assistance in a professional manner;
  • Answer all incoming phone calls and process new reservations;
  • Accurately follow all cash handling procedures;
  • Adhere to all department and Company policies and procedures;
  • Ensure guest security by proper handling of guest room keys and personal information;
  • Administer all night audit functions;
  • Balance all revenue and settlement accounts nightly;
  • Ensure that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;
  • Maintain files and reset the system for the next day of operations;
  • Follow up on guest requests and resolve problems promptly;
  • Perform any other job-related duties as assigned.

Requirements

  • Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;
  • Organized and able to work in a fast-paced, multi-tasking environment;
  • Proficient in using a computer, good knowledge of excel and basic accounting principles;
  • Excellent communications skills, written and oral;
  • Works well under pressure in a changing environment;
  • Ability to work with minimal supervision;
  • Able to stand for an 8-hour shift;
  • Must be able to work evenings and overnights including weekends and holidays;
  • The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.


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