Administrative Assistant

2 weeks ago


Québec, Quebec, Canada CB Canada Full time
About the Role

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at CB Canada. As an Administrative Assistant - Patient Support, you will play a critical role in ensuring the smooth operation of our patient support programs.

Key Responsibilities
  • Perform general administrative tasks, including handling mail, typing, and maintaining filing systems.
  • Process copayment requests for patients, pharmacies, and/or physicians for programs offering copay assistance or concierge payments.
  • Liaise with program managers to ensure copayment KPIs are met.
  • Liaise with accounting teams to ensure proper payment timeframes and accurate payments.
  • Liaise with third-party payment administrators to ensure accurate electronic payment processing.
  • Establish and maintain office files, make appointments, and arrange meeting rooms as required.
  • Compile information from various sources and utilize the information for uses such as generating reports.
  • Audit and maintain various reports specific to your business location by checking for errors, inconsistencies, or discrepancies; make corrections and notify appropriate personnel of any modifications.
  • Update and maintain pertinent business information via computer or department files.
  • Assist with a variety of scheduled and unscheduled projects occurring in the department at any given time.
  • Draft and type correspondence and/or presentations to be sent to internal and external contacts.
  • Responsible for managing multiple projects for many departments within a business segment or across multiple business segments as required.
  • Interact frequently with inter-departmental associates and management for the purpose of resolving workload issues.
  • Maintain and promote positive and professional working relationships with associates and management.
  • Comply with all appropriate policies, procedures, safety rules, and regulations.
  • Responsible to report all Adverse Events to the assigned units/departments.
  • Perform related duties as assigned.
Requirements
  • Post-secondary education in a related field.
  • 3-5 years' experience in an administrative role in a pharmaceutical setting.
  • In-depth knowledge of the Microsoft Office Suite of applications is essential.
  • Proven accuracy when processing large amounts of data.
  • Candidate must have strong communication and interpersonal skills.
  • Ability to work independently and in a team environment.
  • Adaptability to change and to learn new skills as required.
  • Bilingual, French/English preferred.
What We Offer

We offer a competitive total rewards compensation package, including benefits that are comprehensive, diverse, and designed to meet the various needs across our associate population. Our commitment to our associates includes benefit programs that are balanced and tailored to our global footprint and various business units.



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