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Senior Auto Claims Representative

2 months ago


Mississauga, Ontario, Canada Definity Full time

{"h2": "Auto Claims Representative Job Summary", "p": "At Definity, we're seeking a skilled Auto Claims Representative to join our team. As a key member of our claims department, you'll be responsible for providing exceptional customer service, managing complex claims, and ensuring timely resolutions. If you're a detail-oriented, analytical professional with a passion for delivering results, we encourage you to apply.", "ul": [{"li": "Provide prompt, courteous, and accurate claims service to customers, internal and external"}, {"li": "Manage complex and/or commercial auto claims, interpreting policy wordings to determine coverage"}, {"li": "Fully explain the claim process to customers, ensuring they understand their options"}, {"li": "Collaborate with fraud investigators, customers, brokers, and vendors to resolve claims efficiently"}, {"li": "Maintain detailed file records, processing claims payments within authority levels"}, {"li": "Achieve targeted claims numbers, maintaining a 100% file disposition rate"}], "h2": "Requirements", "ul": [{"li": "University degree in any discipline or college diploma, or CIP designation"}, {"li": "Minimum 3 years experience handling automobile physical damage claims of moderately complex to complex nature"}, {"li": "Advanced knowledge of claims processes and procedures, including experience in tort and DCPD provinces"}, {"li": "Excellent analytical and decision-making skills, with strong communication and teamwork abilities"}, {"li": "Proficiency with Windows-based programs, with excellent keyboarding skills"}, {"li": "Active license in New Brunswick and Prince Edward Island, or ability to obtain"}, {"li": "Bilingualism (French & English) considered an asset"}], "h2": "What We Offer", "ul": [{"li": "Hybrid work schedule for most roles"}, {"li": "Company share ownership program"}, {"li": "Pension and savings programs, with company-matched RRSP contributions"}, {"li": "Paid volunteer days and company matching on charitable donations"}, {"li": "Educational resources, tuition assistance, and paid time off to study for exams"}, {"li": "Focus on inclusion, with employee groups, support for gender affirmation surgery, and access to BIPOC counsellors"}, {"li": "Wellness and recognition programs"}, {"li": "Discounts on products and services"}], "p": "Definity is an inclusive employer, committed to diversity and accessibility. If you require accommodation at any time during the recruitment process, please contact us.", "p": "This role requires successful clearance of background checks, including criminal checks and leadership references."}