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Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada BYTEMINDS IT SERVICES INC. Full time
Job Title: User Support Technician

BYTEMINDS IT SERVICES INC. is seeking a skilled User Support Technician to join our team. As a User Support Technician, you will be responsible for providing technical assistance and support to users in response to identified difficulties.

Key Responsibilities:
  • Provide technical support and guidance to users on computer systems, networks, and software applications.
  • Collaborate with other technical support analysts to resolve complex technical issues.
  • Participate in the redesign of applications and other software to improve user experience.
  • Supervise and train other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Offer customer service and support to users in a professional and courteous manner.
Requirements:
  • 7 months to less than 1 year of experience in a technical support role.
  • Permanent employment.
  • English as the primary language of work.
  • 35 hours per week.

BYTEMINDS IT SERVICES INC. offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.