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Technical Assistance Analyst

3 months ago

Ottawa, Ontario, Canada Employment and Social Development Canada Full time
Technical Support Analyst - Systems

Company: Employment and Social Development Canada

Position Overview

We are seeking a dedicated Technical Support Analyst to join our team. This role is essential in providing assistance to users facing challenges with their computer systems.

Job Requirements

Education: A Bachelor's degree is required.

Experience: Candidates should have between 2 to 3 years of relevant experience.

  • Location: Ottawa, ON
  • Work Environment: On-site
  • Compensation: $30.00 per hour, with a workload of 30 to 40 hours per month
  • Employment Type: Permanent, Full-time
  • Available Positions: 1
Language Proficiency

Fluency in English is required.

Key Responsibilities
  • Assist users encountering issues with their computer systems.
  • Utilize user manuals, technical documentation, and other resources to research and implement effective solutions.
  • Maintain a comprehensive log of problems and solutions for reference by fellow technical support analysts.
  • Deliver support for business systems, network, and Internet-related issues as they arise.
Eligibility Criteria

Applications are welcomed from:

  • Canadian citizens and permanent or temporary residents of Canada.
  • Other candidates, regardless of their work permit status.
Important Notice

This job posting has been directly submitted by the employer. While efforts have been made to ensure its accuracy, the Government of Canada cannot guarantee its authenticity.