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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada ED Tech Network Solutions Ltd. Full time

ED Tech Network Solutions Ltd. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems. Your duties will include responding to user inquiries, consulting technical manuals and documents to research and implement solutions, and providing advice and training to users. You will also be responsible for collecting, organizing, and maintaining a problems and solutions log for use by other technical support analysts. Additionally, you will participate in the redesign of applications and other software, and supervise other technical support workers in this group. The ideal candidate will have a secondary (high) school graduation certificate and 1 year to less than 2 years of experience in a related field. The work term is permanent, and the work language is English. The work hours are 40 hours per week.